Question 1

What is conversation intelligence?

Accepted Answer

Conversation intelligence software transcribes sales and service calls and uses AI to turn them into structured insight: customer intent, objections, sentiment, compliance risks and recommended next actions. TrueHunch applies it to every call, not a small sample.

Question 2

What does TrueHunch do with my calls?

Accepted Answer

TrueHunch transcribes each call and tags it with intent, objections, sentiment and quality scores. It then summarizes the call, flags compliance and PII risks, and routes alerts so the right person can act on the key moments.

Question 3

How does TrueHunch help with call quality assurance and compliance?

Accepted Answer

Every call is scored against your own rubric, so quality is no longer judged from a sample. TrueHunch detects compliance, PII and other risks in real time and raises alerts before they become escalations.

Question 4

How does TrueHunch support sales and agent coaching?

Accepted Answer

TrueHunch shows which skills each rep or agent needs to work on, such as objection handling, discovery questions and next-step commitment, and takes managers to the exact moment a call stalled. A performance leaderboard highlights top performers, trends and improvement opportunities.

Question 5

Who is TrueHunch for?

Accepted Answer

TrueHunch is built for sales teams (inside sales reps, sales managers and sales leaders) and service teams (agents and supervisors) who want to turn customer conversations into revenue growth, better retention and better service.

Question 6

How can I try TrueHunch?

Accepted Answer

You can start a free trial from the website or book a demo with the TrueHunch team.